Trying to access your ATO, Centrelink or Medicare services through MyGov, but it’s not working? You’re not alone.
Whether it’s login errors, a blank screen, or the site crashing during tax time, we’ve compiled a list of quick fixes and what to do if MyGov is down in 2025.
Common MyGov Errors in 2025
Here are the most reported MyGov issues Australians are facing right now:
| Error Type | Message |
|---|---|
| Login error | “Your details are incorrect” or “Too many attempts” |
| Loading issue | Blank screen or spinning wheel |
| ATO service access | “Service temporarily unavailable” |
| App crash | MyGov app not opening on iOS/Android |
| Server downtime | “Site can’t be reached” |
1. Check if MyGov Is Actually Down
Before anything, check the MyGov Service Status page:
https://www.servicesaustralia.gov.au/mygov
Or use a third-party status tracker like:
https://downdetector.com.au
If there’s a known outage, wait it out. These usually resolve within 1–3 hours.
2. Clear Your Browser Cache (Desktop Fix)
A stuck session or corrupted cache can cause login loops and errors.
How to Clear Cache:
- Chrome:
Settings > Privacy > Clear Browsing Data - Safari:
Preferences > Privacy > Manage Website Data - Firefox:
Settings > Privacy & Security > Cookies and Site Data
Then, close the browser, reopen it, and try logging in again.
3. Update or Reinstall the MyGov App
If using the MyGov app, try this:
- Update the app via the App Store or Google Play
- If still not working, delete and reinstall
- Ensure your device OS is up to date
Tip: Use the mobile browser version if the app keeps crashing.
4. Reset Your MyGov Password (If Locked Out)
Getting repeated login errors? Reset your password via SMS or email:
- Click “Forgot username or password” on the login page
- Use your registered mobile/email
- Reset and log in with the new details
Pro tip: Set up 2FA (two-factor authentication) to prevent future lockouts.
5. ATO Not Showing in Linked Services?
If you can’t access ATO services through MyGov:
- Confirm your ATO account is still linked
- Unlink and re-link the ATO service under “Linked Services”
- Clear cache and reattempt
Still stuck? Call the ATO directly: 13 28 61
6. Try a Different Browser or Device
Sometimes the issue is local to your device or browser.
Try MyGov on:
- A different web browser (e.g. Edge instead of Chrome)
- Incognito/private mode
- A different device (e.g. mobile instead of desktop)
7. Contact MyGov Support (If All Else Fails)
You can contact MyGov directly at:
- 1800 195 206 (Mon–Fri, 7am to 10pm AEST)
- Use the MyGov Virtual Assistant on the official help page
When NOT to Lodge Your Tax Return
If you’re accessing MyGov for your ATO tax return, don’t lodge if:
- Your income data isn’t pre-filled
- You’re rushing to lodge during a known outage
- You haven’t checked your deductions or offsets
Lodging too early can result in delays, errors, or smaller refunds.
Related: How to Lodge Your ATO Tax Return via MyGov
Final Thoughts
If MyGov isn’t working, you’re not alone. From login failures to full platform outages, 2025 is proving just as glitchy as previous years — especially during tax time.
Stay calm, follow the steps above, and if needed, call support. Never try to rush your ATO return or Centrelink updates during a known MyGov outage.
